Compare masterIT's Solutions

Our state-of-the-art, remote monitoring system (Network Operating Center and Colocated facilities) lets us know about problems with your network environment before they affect you.

Our best-in-class management system allows our engineers to take control of network devices and perform remote fixes that allows remediation in approximately 75% of incidents.

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Our automated systems will generate reports on items that threaten the performance, security, or integrity of your network environment.

We install and maintain anti-spy and virus software on all covered PC’s, ensuring immediate detection and prevention to keep you up to date and always protected from the ever-growing threat of intrusion.

Monthly reports can be viewed on the status of your machines and masterIT pro-actively monitors for machines that do not receive updated spyware signatures. Troubleshooting efforts ensue immediately on detection of non-compliant machines to ensure that you are protected at all times. masterIT checks for new spyware signatures every 12 hours and distributes new signatures upon detection. You are always up to date and protected from any known spyware or viruses.

We filter all incoming email messages, virtually eliminating unwanted ones before they arrive keeping your mailbox uncluttered by unwelcome and malicious visitors.

Spam, which consists of unsolicited e-mail messages, can quickly overwhelm your e-mail Inbox. Such messages typically consist of commercial advertising, often for dubious products, get-rich-quick schemes, or quasi-legal services. Using masterIT to filter all of your incoming email messages allows you to eliminate these unwanted messages before they arrive in your Inbox.

Our dedicated Technology Consultant will deliver and review with you a monthly update on the health of your network, including a history of incidents, results, up-time and proactive maintenance to give a detailed account of all activities.

Our service desk responds and acts on alerts, issues, and customer inquiries regarding the covered components of their masterIT contract.

You just want IT to work. How frustrating is it to have your PC lock up in the middle of trying to get an important piece of information to a client? What if your Blackberry won’t sync with your calendar as you are leaving on a week-long business trip? Sound familiar? We have the answer.

Our end-user Help Desk is manned in our facility with our trained engineers who have the processes and technology to remotely diagnose and remediate issues. Simple as clicking the masterIT icon on your PC, you immediately enter a ticket in our system that is tracked by time stamp, issue, received by, remediated by, when, how long, resolution description. You can even track the status of your tickets online. 

The reason masterIT’s Help Desk services lead the market is Time – Time is big money; downtime is HUGE money. Our escalation process ensures quicker remediation with a team of certified professionals utilizing best-in-class tools that have much greater bandwidth than one or a few technicians onsite.

We can take control of your handheld device no matter where in the world you are to fix problems as simple as unlocking a keyboard, or as complex as restarting services. Need to keep working in a Word document while your email issues are resolved? No problem. Leave your laptop in the back of a taxi – we can wipe the data immediately to make sure your data does not fall into the wrong hands. End result – peace of mind.

Major software providers like Microsoft release updates almost daily as patches. Our systems check network devices for the latest patches that provide details to automatically deploy the updates - allowing clients to run the most current and secure versions.

Our automated tools daily scan your network to produce a list of your hardware and software, keeping track of what you have and notifying us if something changes - a valuable tool for current assessment and future planning.

Preventive maintenance is the best method we’ve found for decreasing downtime and keeping security tight. This is provided on a monthly or quarterly basis depending on the solution you purchase.

Many small and medium sized companies could benefit from the experience and expertise of a Chief Information Officer. This full time position is often not needed or cost prohibitive.

masterIT can fill this need with our Virtual CIO program. We assign a senior masterIT professional to your company. This person will learn about your business and study the current status of your IT program. At our VCIO meeting we will provide your senior officers with solid business recommendations and advice. Your Virtual VCIO can even attend your meetings and represent your company when dealing with external technology providers as well as oversee the implementation of high-level IT programs.

Remove the hassle of procuring, configuring, installing and disposing of network infrastructure. We can purchase your existing network and refresh it in regular intervals based on your lifecycle needs, delivering standard and stable equipment that is always current.  

Offered as an option with all of masterIT’s solutions, IT-as-a-Utility^TM generates positive cash flow for the client on day one.  We meet you where you are in the equipment lifecycle and refresh it logically over time, minimizing disruptions to your operating day.

We back up your critical data remotely and automatically, removing the “human” element, or the potential for error, lost data, or security breaches, ensuring your peace of mind in protecting and restoring vital information. Our national data centers are SAS-70 and HIPPA compliant.

From our state-of-the-art SAS-70 compliant data centers located nationally in 17 locations, through remote disk to disk transfer of data eliminating tapes completely, masterIT’s remote back up and off-site storage practice provides our clients:

Operational Benefits

• Backups are done automatically on predefined schedule
• Data is protected and stored offsite immediately
• Standardized key policies and procedures throughout the organization
• Customized data protection to align with corporate initiatives
• Reduced backup window and eliminate the need to perform full backups
• Backups are automatically confirmed on a daily basis
• Restore to multiple locations from single workstation
• Customized data restoration process

Business Benefits

• Ready the organization for Disaster Recovery
• Meet regulatory or statutory requirements
• Reporting capabilities for audits and testing
• Centrally managed upgrades, backups, restores and installations from one machine
• Greater employee productivity by increasing access to vital application data
• Increased security of stored data

Financial Benefits

• Reduced administrative costs substantially over traditional backup strategies
• Managed infrastructure cost and help increase cash flow
• Reduced or eliminated software upgrades, hardware costs, media costs and offsite storage costs
• No hardware or media obsolescence
• Freed up IT resources to meet competitive and market challenges
• Reduced cost of downtime by having data highly available
• Ensured business continuity to minimize the risk of revenue loss

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As an Internet Service Provider, we provide a connection (T1 or DSL) and monitor connectivity 24 x 7.

masterIT is an ISP (Internet Service Provider). We can provide clients with a connection to the Internet that is affordable, scaled to the client’s needs, and is engineered as part of an overall solution. masterIT will provide end-to-end support during the provisioning process so that the client doesn’t have to worry about calling different numbers to get the connection installed and working. More importantly, masterIT is a single point of contact in the event that there is a support issue related to the connection. This means that masterIT will work to resolve any connectivity issues and to keep the client informed.

Most clients utilize a T1 or a business-class DSL circuit as their method of connecting to the Internet. masterIT can also engineer remote access to the Internet and can work with the client to include this as part of the overall solution. Finally, if a larger circuit is required or are unsure of your needs, please be sure to contact masterIT so that we may assist you in this determination

We provide shared contacts, calendars, and instant access to your email from any computer through Microsoft’s Exchange Hosted Solution to remove the hassle and cost of managing your own server.

We provide design, development and hosting of your company web site and provide e-mail hosting for your domain.

masterIT encompasses a wide range of services from truly outsourced managed hosting to simple co-location services. Rather than hosting their own web server or email server on their premises, many masterIT clients are choosing to place these servers at masterIT’s hosting site for maximum security, uptime, speed, and peace of mind.

masterIT actually manages many of our client’s email servers. The client web servers are managed to make sure the server stays up, operates efficiently, and can serve the site well. While masterIT does not actually create or manage the content of the client’s web site, we do have recommended vendors who can work with you to create the look and feel of your web site and to determine the best use for the site.

masterIT provides email setup and configuration for many of our clients. We can help a client determine what level of email is appropriate to meet the client’s needs, whether it is simple POP3 and SMTP or more complex groupware and collaborative computing. In addition, in setting up a client’s email, masterIT will work with the client to cover other aspects related to email including:

• DNS service
  
• Domain consultation and procurement
  
• Training and information on set up and use of the email client and how it will work with the chosen level of email (POP3, SMTP, IMAP)
  
• Secure use of email as a business tool

We manage a variety of projects from concept through delivery including network design, product procurement, upgrades, proprietary HW and SW implementation, WAN/ LAN and VPN integration.

Our experts consult with you for the most efficient relocation of your computer and phone systems as well as voice and data networks to ensure a minimum of interruption.

With over 100 years of combined cabling experience, our professional certified cable installers will customize a quote to meet your needs.

In the event that physical connectivity and a supporting network needs to be installed, masterIT can facilitate:

• Installation of cabling to support new locations
  
• Installation of cabling to support an expansion of an existing location
  
• Installation of cabling to upgrade or replace out of date infrastructure
  
• Repairs and recommendations for existing systems

Whether it be for business lines, PRI, or VoIP - we provide phone systems and peripherals.

We provide rack space and a secure connection between your server and locations from our secure, multiple power, redundant internet facility.

We do the leg work for you configuring and ordering servers, PC’s, software, routers, switches, printers, peripherals from tier 1 manufacturers including Dell, Microsoft, HP, IBM, Cisco, 3Com, Watchguard, Sonic Wall and more.

masterIT provides network planning, design and installation. We will design your network for reliability, stability and security coupled with industry standards that work. Part of this process requires that we explore a number of topics with the client such as Network Management, Security, Trouble Shooting and Repair, Site Assessment, Operating System selection, Backup and Disaster Recovery, and the physical requirements of the network.

Network Planning, Design and Installation

masterIT has deep experience in working with clients to deliver solutions that provide the best value possible. This means that we take the time to listen, to plan, and to present our recommendation based on our experience and on the client’s needs. Some of the activities included in this category are:

• Evaluation of existing a client’s existing network and bandwidth
• Recommendation of a network solution for a client without a network
• Recommendation of a network solution capable of supporting a client’s stated need
• Coordination of and responsibility for ordering, provisioning, and support of all necessary components required to build a network solution
• Redundancy and recovery considerations engineered to support the client’s needs and requirements
• Backup considerations engineered as part of the overall solution

Network Management and Security

Today’s network environment is risky. It is important to consider how the network, and these inherent risks, will be managed over time and for optimal performance. masterIT will consult with you to investigate acceptable solutions, to propose a solution, and to implement a safe network that works.

Some of masterIT’s activities will include:

• An available ongoing evaluation of network performance, throughput, packet loss, and fluctuations in demand.
• Security evaluation and recommendation based on:
  • A client’s tolerance for risk and requirement for a secure network environment that takes all components into consideration.
  • Security of the network, the hardware, the peripherals, and specific connectivity issues.
  • masterIT can consult with the client in working to create a Virtual Private Network (VPN) ensuring data encryption for secure connections and sessions.
  • Security recommendations are based on the newest releases and technology available.

Network Trouble Shooting and Repair

There is not much that is more frustrating than having a problem that needs to be fixed and yet the problem continues to plague your company’s network. masterIT can help you with these problems and can work through them to bring your network up to speed.

• In resolving a problem, masterIT will evaluate all options as we proceed through the physical, network, and application layers.
• As part of the repair, masterIT will perform a network assessment and recommend a solution to resolve an existing problem.
• And finally, as part of the repair masterIT will solidify the network assessment and then will optimize the solution to prevent future problems.

Site Assessment, Auditing and Inventory

It’s true that some companies just cannot get a handle on what they have, where it is located, how compatible it is, what needs to be replaced, what can stay and be used, and how it all works together. Even for those with good experience, this can be a daunting task that in itself can be a roadblock to change. masterIT possesses the expertise, knowledge and tools to assist clients in working through as assessment. masterIT will:

• Complete a thorough analysis of all components that comprise a network solution
• Record the findings on behalf of the client so that there is a benchmark, a starting point, for beginning to understand what may be required for the future environment.
• Compile, edit, and present the findings to the client based on the client’s stated need (assess or inventory), and based on what is required to bring the network up to par.

Windows NT, Novell, Linux, and Unix

masterIT possesses expertise with each of these operating systems (O/S). While a majority of clients are probably using a singular O/S, it is very helpful to have experience with other systems. In the instances where an existing network needs consolidated, masterIT can consult with the client to recommend the correct O/S for the best utilization of the network. masterIT will work with the client to discuss each of the following topics:

• The operating system and its use as understood as per masterIT’s expertise and installation skills.
• An operating system recommendation based on client requirements as gathered during the consultation, discussion of applications, and other parameters.
• masterIT will coordinate the installation of the operating system to maximize performance with other applications.
• masterIT will optimize the operating system installation to ensure maximum performance and uptime in the future.
• masterIT can provide upgrades from previous versions of an O/S to the most current version of an O/S.

We provide reduced-rate blocks of hours delivered by our MCSE and CCNA certified engineers to repsond to incidents.